Nqobile Thokozile
@nqobilethokozile
Customer service professional with call centre and receptionist experience, computer literate and client-focused.
South AfricaWhat I'm looking for
I am a customer service professional with multi-year experience across call centre, receptionist, and frontline roles in South Africa. I have worked as a customer care agent, receptionist/practice manager, promoter, door-to-door facilitator, and cleaner, developing strong client-facing and communications skills.
My background includes roles at Merchants Vodacom, Johannesburg Water, Little Angeles Pre School, Tradeway Marketing, and South African Bruaries, where I handled customer enquiries, supported daily office operations, and represented organizations directly to the public.
I hold an NQF Level 4 qualification in Office Administration from Sedibeng TVET College, am computer literate, and bring a dependable, service-oriented approach to team and client interactions.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
South African Bruaries
Apr 2025 - Present (6 months)
Provided call centre customer service and front-line support, handling inbound inquiries and resolving issues to maintain customer satisfaction.
Receptionist / Practice Manager
Jane Baker Occupational
Aug 2023 - Jan 2025 (1 year 5 months)
Managed reception duties and practice administration for an occupational therapy practice between January 2025 and August 2023, supporting scheduling and patient communications.
Customer Care Agent
Merchants Vodacom
May 2022 - Aug 2023 (1 year 3 months)
Served as a customer care agent handling inquiries and account support for Vodacom customers from May 2022 to August 2023.
Receptionist
Little Angeles Pre School
Jan 2019 - Apr 2019 (3 months)
Performed receptionist duties and assisted with daily front-office tasks during a short-term placement from January 2019 to April 2019.
Door-to-Door Facilitator
Johannesburg Water
Jan 2018 - Aug 2018 (7 months)
Conducted door-to-door facilitation and community engagement for Johannesburg Water between January 2018 and August 2018.
Promoter
Tradeway Marketing
Sep 2017 - Dec 2017 (3 months)
Worked as a promoter on marketing campaigns from September 2017 to December 2017, engaging customers and supporting brand activations.
Cleaner
Severst Cleaning Service
Jan 2014 - Dec 2017 (3 years 11 months)
Performed cleaning services during holiday periods from 2014 to 2017, maintaining hygienic and orderly environments.
Education
Degrees, certifications, and relevant coursework
Sedibeng TVET College
NQF Level 4, Office Administration
2017 - 2017
Completed Office Administration NQF Level 4 at Sedibeng TVET College in 2017.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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