NK
Open to opportunities

Nosipho Kabi

@nosiphokabi

Dedicated customer service representative with strong communication skills.

South Africa
Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive team environment, with opportunities for personal and professional growth.

I am a hardworking and adaptive individual with a solid background in customer service. My experience spans several roles, including Customer Service Representative at Webhelp SA, where I excelled in assisting customers to ensure they receive the best service experience. I have developed excellent communication, problem-solving, and client relationship skills, which I leverage to resolve queries and log complaints effectively.

Previously, I worked as a Receptionist at Dr Allen Surgery, where I managed general administration tasks and scheduled appointments, enhancing my organizational skills. My journey began as a Sales Agent at SA Credit Solution, where I honed my ability to negotiate and meet sales targets while assisting clients who were over-indebted. I am passionate about delivering quality service and continuously growing both personally and professionally.

Experience

Work history, roles, and key accomplishments

WS

Customer Service Representative

Webhelp SA

Mar 2019 - Jun 2024 (5 years 3 months)

Assisted customers to ensure they found the best customer service experience, resolving their queries and logging complaints. Placed new orders, arranged returns, and processed payments for customers.

DS

Receptionist

Dr Allen Surgery

Jun 2016 - Mar 2019 (2 years 9 months)

Managed general administrative tasks and scheduled appointments for patients. Created and maintained client folders, ensuring efficient record-keeping.

SS

Sales Agent

SA Credit Solution

Jan 2013 - Oct 2015 (2 years 9 months)

Answered inbound calls and assisted clients who were over-indebted, negotiating solutions for them. Consistently met sales targets and successfully closed sales.

Education

Degrees, certifications, and relevant coursework

DE

Department of Basic Education

Senior Certificate (Amended), General Education

Obtained a Senior Certificate (Amended) from the Department of Basic Education in 2021. This certification demonstrates foundational knowledge and skills.

Tech stack

Software and tools used professionally

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Nosipho Kabi - Customer Service Representative - Webhelp SA | Himalayas