Busisiwe Tshabalala

Assisted learners with their educational and social development, maintaining a safe, secure, and clean classroom environment. Supervised learners during classes and breaks, ensuring their safety and promoting engagement in group activities.

Managed inbound and outbound calls, ensuring excellent customer service and efficiently sorted and responded to emails. Coordinated with laboratories to obtain blood test results and explained them to patients with clarity.

Welcomed visitors and customers with professionalism, managing incoming calls and screening them efficiently. Directed callers to the appropriate person or department, ensuring accurate message documentation and distribution.

Established time sheets for the crew to enhance efficiency and researched suitable venues for shooting shows to optimally utilize resources. Coordinated transport and accommodation bookings for cast and crew, ensuring smooth logistics for productions.

Managed the reception area, serving as the primary point of contact for all incoming inquiries and visitors. Handled correspondence and managed phone calls efficiently, ensuring smooth communication flow within the office.

Operated a personal computer system, encompassing word processing, spreadsheets, databases, office skills, presentations, internet and email usage, along with reading, writing, and numeracy.

Completed training in Work and Career Orientation, Business Communication, Business Writing, Math's Literacy, Administration, Finance for Office Administrators, and Customer Care.

Focused on Customer Service, Customer Relationship Management, Effective Customer Communication, and Dealing with Customer Complaints.