Boitumelo Mpete

Delivered retail performance in line with agreed targets against the branch performance scorecard, including sales objectives, sales growth, and income contribution of products sold. Provided direction and ensured compliance with operations risk and control requirements, such as Health & Safety standards, security of premises, KYC, and anti-money laundering measures.

Drove sales targets through effective management of the sales team of 6 staff members and the sales process. Ensured comprehensive coverage of the department's sales targets.

Acquired new business in the upper commercial segment of the Bank by executing the business unit strategy. Successfully sourced and acquired business in the Bank's defined target market, including interpretation of business financials and completion of credit applications.

Maintained and built customer relationships for a portfolio held in the upper commercial section of the Bank. Ensured all customer needs were addressed and constantly developed a good understanding of customers' businesses.

Supported the relationship between the Account Executive and the customer, as well as internal support services within the Upper Commercial division. Prepared and submitted credit papers, including financial analysis, and processed them until credit was granted.

Supported the relationship between the Account Executive and the customer, and internal support services within the Mid Commercial division. Prepared and submitted credit papers, including financial analysis, and processed them until credit was granted.

Managed client credit and debit limits, ensuring clients had approved limits and were within their limits, with annual reviews. Obtained client financials when necessary and prepared client usage and unpaid statistics for account executives for limit reviews.

Resolved the bank's external ATM non/partial cash dispensed claims. Performed weekly inter-account reconciling and analyzing, and monthly inter-account reporting.

Resolved the bank's external ATM non/partial cash dispensed claims. Ensured accurate and timely resolution of customer issues related to ATM transactions.

Processed accounts due for refunds to finalize property transfers. Resolved client refund queries and liaised with transfer attorneys to ensure smooth transactions.

Collected hardware data and performed data capturing tasks. Ensured accurate and efficient entry of information into relevant systems.

Managed stock by receiving, moving, checking, and storing incoming goods. Selected space for storage, arranged goods in designated areas, and ensured all inventory processes were completed daily.

Answered all incoming calls and emails, re-routing them to relevant parties, and operated a computer system and switchboard. Met and greeted visitors, ensuring they were signed in and inducted.

Currently pursuing an MBA, focusing on advanced business administration and leadership principles. Expected to complete the program in 2023.

Completed a Bachelor in Economics, gaining a comprehensive understanding of economic principles and their application.

Obtained a Middle Management Certificate, focusing on developing essential skills for effective team and operational management.

Successfully completed the FAIS Exam RE 5, demonstrating compliance with regulatory requirements for financial services.

Acquired a Credit Management Certificate, enhancing knowledge in credit risk assessment and management practices.

Completed Matriculation, fulfilling the requirements for high school graduation.