Open to opportunities

Denise Narainsamy

@denisenarainsamy

Message

Results-driven Branch Manager improving sales, compliance, and customer retention.

South Africa

Message

What I'm looking for

I’m looking for a leadership role where I can drive branch performance—growing sales, strengthening compliance and collections, and improving customer service. I thrive managing teams, training people, and supporting operations, including remote administration and reporting.

I’m a results-driven Branch Manager with 18+ years of experience in financial services, administration, and remote administration & virtual operations management. I lead branch teams to improve branch performance, increase revenue, and deliver excellent customer service.

In my current role as Branch Manager (Promotion), I manage full branch operations including staff, resources, and performance. I increased branch sales from R3 million to R6 million average, and I lead recruitment, training, and performance management of staff.

I oversee loan approvals and compliance using CRM systems, assessing FICA documents while ensuring adherence to company policies and procedures. I also manage reporting, reconciliations, and administrative processes to keep operations accurate, efficient, and client-focused.

Previously, as a Front Office Manager (Promotion) and Consultant, I supported branch operations, assisted clients with loan applications and queries, and processed loans via CRM systems. Across roles, I’ve maintained strong outcomes—90% client retention, 95% average collection success, and Top Performer / Best Branch Manager awards—while staying consistent, disciplined, and people-oriented.

Experience

Work history, roles, and key accomplishments

Branch Manager

Atlas Finance

Jul 2023 - Dec 2025 (2 years 5 months)

Managed full branch operations including staff performance, resources, and administrative processes, increasing average branch sales from R3 million to R6 million. Oversaw loan approvals and FICA compliance via CRM and received Best Branch Manager (2024 and 2025).

Branch Operations And Management Loan Approval FICA CRM Systems Process Management Customer Service

Front Office Manager

Atlas Finance

Jun 2016 - Jun 2023 (7 years)

Supported branch operations while assisting clients with loan applications and queries, ensuring high client service standards. Verified FICA documents and processed applications, achieving 90% client retention and 95% average collection success.

Client service management Loan Processing Collections Support

Consultant

Atlas Finance

Nov 2013 - May 2016 (2 years 6 months)

Assisted clients with loan applications and services while managing collections and customer queries. Assessed and processed FICA documents using CRM systems, achieving 90% client retention and 87% collection success (Top Performer, 2014).

Collections Management CRM Systems Client Relationship Management Sales Support

Area Controller

Lenco Credit

May 2013 - Oct 2013 (5 months)

Managed operations across five branches, including loan approvals and compliance with required documentation. Conducted FICA assessments and reported directly to the Regional Manager.

Loan Approval Compliance Management Reporting Process Oversight Customer Lending Support

Legal Clerk

Exclusive Finance

Aug 2008 - Dec 2011 (3 years 4 months)

Managed collections and legal processes, liaising with attorneys and courts to support case progress. Prepared legal documentation and handled Section 65 processes.

Legal Documentation Court & Attorney Liaison Section 65 Processes Legal Administration Case Documentation Process Coordination

Legal Secretary

Yogis Govender and Associates

Jul 2007 - Jul 2008 (1 year)

Prepared legal documents and managed reception and administrative duties in a law firm environment. Handled client-facing support to assist day-to-day operations.

client support Administrative Coordination Office Support Scheduling coordination