At Ernst & Young (EY), I lead end-to-end UX for enterprise banking and capital markets platforms. I redesigned the digital account-opening journey and interactions, reducing onboarding time by 40% while improving conversion rates and customer satisfaction.
I conduct research, stakeholder interviews, usability testing, and heuristic evaluations to inform design decisions. I also build scalable design systems and present UX work in client-facing pitch narratives and decks.
Before EY, I worked across brand identity, campaigns, and digital experiences at Hashtag Orange, Famous Innovations, and QUA. My design work has included projects for 70+ national and global clients, and I hold an MBA in General Management.

