Noxolo Bokoyi
@noxolobokoyi
I keep UK utilities operations accurate through billing, smart meter validation, quality assurance, and complaint resolution.
South AfricaWhat I'm looking for
At WNS Global Services, I support UK utilities operations by keeping critical back-office work moving accurately and on time. I process and reconcile high-volume billing transactions, validate smart meter data, and generate and authorise vend codes in line with compliance requirements.
I conduct quality assessments, maintain audit trails and regulatory documentation, and help resolve complex escalations and complaints. I consistently work toward SLA and performance targets while identifying data anomalies and escalating risks.
My earlier experience in school administration and debt review strengthened my record management, customer communication, repayment negotiation, and compliance-focused operational support.
Experience
Work history, roles, and key accomplishments
Manage critical back-office operations ensuring uninterrupted service delivery. Process and reconcile high-volume billing transactions with strict financial accuracy, and capture and validate smart meter data.
Education
Degrees, certifications, and relevant coursework
False Bay College
National Diploma (N6), Public Management
Completed N5–N6 Public Management modules, including Public Administration, Public Finance, Municipal Administration, Accounting, Communication Studies, and Computer Studies.
Edu College High School
Matric / Grade 12, General
Completed Matric / Grade 12 in 2015.
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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