Shoaib Husain
@shoaibk
I resolve production application, SQL, API integration, and network issues for customers.
IndiaWhat I'm looking for
At Teamified, I troubleshoot complex production software, application, database, network, and system issues, using SQL to investigate data discrepancies and maintain operational data. I also support third-party and custom integrations, resolving data-flow, configuration, and connectivity problems.
Previously at Tech Mahindra, I provided remote support for internet, broadband, Wi-Fi, router, hardware, and network connectivity issues for international and domestic customers. I bring 4+ years of experience in incident management, root-cause analysis, customer communication, and technical documentation.
Experience
Work history, roles, and key accomplishments
Senior Technical Support Engineer
Teamified
Jan 2022 - Present (4 years 7 months)
Troubleshoot and resolve complex software, application, database, network, and system issues across production environments. Investigate production data discrepancies using SQL queries and database validation, and collaborate with customers and internal teams to implement effective solutions.
Education
Degrees, certifications, and relevant coursework
BBD University
Bachelor of Technology, Technology
2015 - 2019
Grade: 6.5
Activities and societies: NA
Pursued a Bachelor of Technology degree at BBD University, Lucknow, starting in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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