Novian Andrian
@novianandrian
Technical Lead specializing in Microsoft XDR and Azure security.
What I'm looking for
I am a Technical Lead with over 3 years of specialized expertise in Microsoft XDR and Azure security solutions. My journey has been marked by a commitment to advanced security practices, as evidenced by my status as an Associate of (ISC)², currently working towards full certification by January 2026. I excel in guiding enterprise customers through complex security incidents, leveraging advanced threat analysis and forensic techniques to optimize security configurations and facilitate effective issue resolution.
In my current role at Wicresoft Tech Co. Ltd, I have been recognized as a Top Performer for consistently exceeding performance metrics in customer satisfaction and technical excellence. I have successfully reduced internal escalations by over 50% and mentored over 10 engineers to enhance their readiness for premier enterprise customers. My technical acumen is complemented by my ability to implement automation scripts using PowerShell and Python, which have significantly improved troubleshooting capabilities and operational efficiency.
Throughout my career, I have demonstrated a strong ability to analyze complex security product issues and provide expert support to VIP customers. I am passionate about leveraging my deep platform knowledge and problem-solving skills to enhance security operations within a dynamic environment, ensuring that organizations can effectively navigate the evolving landscape of cybersecurity threats.
Experience
Work history, roles, and key accomplishments
Technical Lead - Support Engineer
Wicresoft Tech Co. Ltd
Jan 2022 - Present (3 years 6 months)
Awarded Top Performer 2023 for consistently exceeding performance metrics in customer satisfaction and technical excellence within a team of 20+ engineers. Acted as primary escalation point, reducing internal escalations by >50% through consistent technical and soft-skill training and by leading weekly triage sessions, accelerating issue resolution.
Technical Helpdesk Engineer
KKH Limited
Nov 2019 - Aug 2021 (1 year 9 months)
Awarded Top Performer 2020 for consistently exceeding key performance indicators (KPIs) in a high-volume technical support environment. Provided advanced technical support and troubleshooting for complex enterprise systems, resolving an average of 40+ cases daily with a 95% First Contact Resolution (FCR) rate and achieving zero customer complaints.
Associate Analyst
Wipro Limited
Oct 2018 - Nov 2019 (1 year 1 month)
Awarded Q1 Superstar (2019) for outstanding performance in data quality and process improvement initiatives. Managed daily data validation and integrity for critical financial databases, consistently achieving 98% accuracy and ensuring high data quality for downstream analytics.
Body Shop Process Engineer
PT SGMW Motor Indonesia
Mar 2017 - Aug 2018 (1 year 5 months)
Optimized manufacturing workflows and processes, enhancing efficiency and maintaining high production rates of 15 Jobs Per Hour. Conducted RCA and troubleshooting on complex production line issues, maintaining 98% production compliance with engineering standards.
Education
Degrees, certifications, and relevant coursework
Nanjing University of Aeronautics and Astronautics
Bachelor of Science, Mechanical Engineering
Studied Mechanical Engineering at Nanjing University of Aeronautics and Astronautics. Focused on optimizing manufacturing workflows and processes, enhancing efficiency and maintaining high production rates.
Availability
Location
Authorized to work in
Job categories
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