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Open to opportunities

Novian Andrian

@novianandrian

Technical Lead specializing in Microsoft XDR and Azure security.

China
Message

What I'm looking for

I am looking for a role that fosters growth, innovation, and collaboration in security operations.

I am a Technical Lead with over 3 years of specialized expertise in Microsoft XDR and Azure security solutions. My journey has been marked by a commitment to advanced security practices, as evidenced by my status as an Associate of (ISC)², currently working towards full certification by January 2026. I excel in guiding enterprise customers through complex security incidents, leveraging advanced threat analysis and forensic techniques to optimize security configurations and facilitate effective issue resolution.

In my current role at Wicresoft Tech Co. Ltd, I have been recognized as a Top Performer for consistently exceeding performance metrics in customer satisfaction and technical excellence. I have successfully reduced internal escalations by over 50% and mentored over 10 engineers to enhance their readiness for premier enterprise customers. My technical acumen is complemented by my ability to implement automation scripts using PowerShell and Python, which have significantly improved troubleshooting capabilities and operational efficiency.

Throughout my career, I have demonstrated a strong ability to analyze complex security product issues and provide expert support to VIP customers. I am passionate about leveraging my deep platform knowledge and problem-solving skills to enhance security operations within a dynamic environment, ensuring that organizations can effectively navigate the evolving landscape of cybersecurity threats.

Experience

Work history, roles, and key accomplishments

WL
Current

Technical Lead - Support Engineer

Wicresoft Tech Co. Ltd

Jan 2022 - Present (3 years 6 months)

Awarded Top Performer 2023 for consistently exceeding performance metrics in customer satisfaction and technical excellence within a team of 20+ engineers. Acted as primary escalation point, reducing internal escalations by >50% through consistent technical and soft-skill training and by leading weekly triage sessions, accelerating issue resolution.

KL

Technical Helpdesk Engineer

KKH Limited

Nov 2019 - Aug 2021 (1 year 9 months)

Awarded Top Performer 2020 for consistently exceeding key performance indicators (KPIs) in a high-volume technical support environment. Provided advanced technical support and troubleshooting for complex enterprise systems, resolving an average of 40+ cases daily with a 95% First Contact Resolution (FCR) rate and achieving zero customer complaints.

Education

Degrees, certifications, and relevant coursework

Nanjing University of Aeronautics and Astronautics logoNA

Nanjing University of Aeronautics and Astronautics

Bachelor of Science, Mechanical Engineering

Studied Mechanical Engineering at Nanjing University of Aeronautics and Astronautics. Focused on optimizing manufacturing workflows and processes, enhancing efficiency and maintaining high production rates.

Tech stack

Software and tools used professionally

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