jiahao wan

I’m an IT技术支持 professional with about 5 years of experience, providing day-to-day technical guidance and reliable operation support. I’m proficient with Linux and Windows systems, can troubleshoot and repair basic computer hardware issues, and support users through incident/ticket handling and communication channels like WeChat, phone, and email.

I’ve led practical IT asset lifecycle work—building and maintaining an IT asset ledger, running quarterly/annual asset inventories, handling variance correction and reporting, and managing asset requisition/transfer/return/scrapping with supplier coordination. I also support server room inspections, PC troubleshooting with TeamViewer/Xshell, network configuration and troubleshooting, and conference system/AV equipment operations, plus onboarding IT training for new employees.