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jiahao wan

@jiahaowan

IT Technical Support professional specializing in Linux/Windows troubleshooting and IT asset management.

China
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What I'm looking for

我希望在苏州从事IT技术支持/运维工作,负责Linux/Windows故障排查、Office 365与服务器配置支持、IT资产台账与盘点审计、以及现场与远程技术支持,配合ServiceNow/供应商协作,确保系统稳定与用户顺畅使用。

I’m an IT技术支持 professional with about 5 years of experience, providing day-to-day technical guidance and reliable operation support. I’m proficient with Linux and Windows systems, can troubleshoot and repair basic computer hardware issues, and support users through incident/ticket handling and communication channels like WeChat, phone, and email.

I’ve led practical IT asset lifecycle work—building and maintaining an IT asset ledger, running quarterly/annual asset inventories, handling variance correction and reporting, and managing asset requisition/transfer/return/scrapping with supplier coordination. I also support server room inspections, PC troubleshooting with TeamViewer/Xshell, network configuration and troubleshooting, and conference system/AV equipment operations, plus onboarding IT training for new employees.

Experience

Work history, roles, and key accomplishments

IT Technical Support

领冠数码科技(上海)有限公司

Mar 2024 - Apr 2026 (2 years 1 month)

Managed the company’s IT asset ledger and full asset lifecycle (requisition, transfer, return, scrapping), ensuring consistency for audits and compliance. Coordinated supplier communications, tracked IT requirements execution, supported conference/AV equipment operations, and organized new-employee IT training.

IT Technical Support

北京宇信网络科技集团有限公司

Nov 2021 - Oct 2023 (1 year 11 months)

Handled daily incident/work-order processing for employee and customer repair requests via WeChat, phone, and email, including diagnosing and responding to issues. Provided PC technical guidance and remote troubleshooting (TeamViewer/Xshell), maintained on-site devices (PCs, printers, scanners, projectors), and supported network configuration troubleshooting and server-room inspections.

Education

Degrees, certifications, and relevant coursework

江苏联合职业技术学院

专科, 软件工程

2017 - 2022

完成软件工程专科阶段学习,具备基础的软件工程相关知识与技能。

Tech stack

Software and tools used professionally

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