Nour Youssef

Acted as the primary point of contact for customers, resolving account discrepancies with external award organizations to improve satisfaction. Managed thousands of deadline-driven submissions by tracking statuses and deliverables to ensure on-time processing in a fast-paced environment.

Delivered courses for four classes of children (ages 7–12) covering public speaking, critical thinking, writing, storytelling, and related life skills. Proofread and restructured curriculum and lesson plans, generated course ideas, and maintained a unified design flow across developed courses.

Delivered courses for four classes of children ages 7–12 on life skills including public speaking, critical thinking, writing, and storytelling. Proofread, re-structured, and edited curriculum and lesson plans while maintaining a unified design flow across developed courses.

Coordinated end-to-end website production for 140+ childcare clients, ensuring deadlines, quality standards, and workflow alignment. Tracked deliverables across writers, designers, and developers, reviewed client-facing content for accuracy, and supported onboarding through structured documentation and follow-ups.

Provided cross-functional administrative support to facilitate efficient internal communication and workflow coordination. Delivered patient support via phone and email, responded to detailed inquiries, coordinated appointment scheduling, and maintained organized records with accurate handling of sensitive information.

Coordinated between residents, faculty, and staff for multiple academic and administrative projects. Assisted with planning and promoting educational events, supported creation of manuals/newsletters/brochures and program web content, and maintained program website content for accuracy and accessibility.

Completed a Master of Social Work program at the University of British Columbia Okanagan from 2023 to 2025.

Earned a Bachelor of Science in Cognitive Systems at the University of British Columbia from 2015 to 2019.