Nostalgičar User
@nostalgiaruser
Dedicated customer support specialist with a master's in German literature.
What I'm looking for
Hello! My name is Petar Stević, and I hold a master's degree in German language and literature from the Faculty of Philology in Belgrade. With fluency in both German and English, I am well-equipped to assist diverse clientele. My educational background has instilled in me a strong sense of responsibility and a commitment to helping others.
Throughout my career, I have gained valuable experience in customer support roles, including positions at 5CA, MPLUS, and TRANSCOM. In these roles, I have successfully assisted customers with various issues, ranging from video game support to mobile phone and credit card inquiries. My ability to communicate effectively and empathize with customers has allowed me to resolve issues efficiently and enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support
MPLUS
Aug 2023 - Dec 2023 (4 months)
Assisted customers with inquiries related to mobile phones and SIM cards, providing effective solutions and support.
Gaming Support
5CA
Dec 2023 - Sep 2023 (-1 years 9 months)
Provided assistance to players experiencing issues with video games, ensuring a smooth gaming experience and resolving technical problems.
Customer Support
TRANSCOM
Nov 2020 - Aug 2021 (9 months)
Helped customers with issues related to credit cards, ensuring customer satisfaction and resolving inquiries efficiently.
Education
Degrees, certifications, and relevant coursework
University of Belgrade
Master's Degree, German Language and Literature
2016 - 2024
Pursued a master's degree in German language and literature at the Faculty of Philology, focusing on advanced language skills and literary analysis.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
Whatsapp.comJob categories
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