@draganabanic
Customer support specialist at Transcom who handled customer inquiries and moderated client content on Facebook, Instagram, and Twitter.
SerbiaAt Transcom, I handled incoming phone calls and customer conversations by chat and email. I provided product information, helped retain customers seeking to cancel memberships, and resolved basic account technical issues.
I later moved to the SMM team, where I moderated client content on Facebook, Instagram, and Twitter. I studied Spanish language and literature at Filološki fakultet.
Work history, roles, and key accomplishments
Transcom
Jan 2016 - Present (10 years 10 months)
Handled incoming phone calls and chat/email communication with clients as customer support. Later moved to the SMM team moderating content for client firms on Facebook, Instagram, and Twitter, informing about products, retaining clients requesting membership cancellation, and resolving minor technical issues with accounts.
Degrees, certifications, and relevant coursework
Osnovne studije, Spanish Language and Literature
2012 - 2017
Completed undergraduate studies in Spanish language and literature at the Faculty of Philology from 2012 to 2017.
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