Open to opportunities

norman kimani

@normankimani

Message

Customer-facing technical support specialist skilled in IT troubleshooting.

Kenya

Message

What I'm looking for

I seek an entry-level IT support role where I can apply troubleshooting skills, support payment integrations, grow in network and systems administration, and work within a collaborative team that values learning and clear customer communication.

I am a customer-facing technical support professional with hands-on experience resolving hardware and software faults, supporting payment integrations such as M-Pesa, and documenting user issues clearly. I translate technical problems into actionable steps, follow through until resolution, and deliver regular reports using tools like Excel pivot tables.

I have practical experience from an ICT attachment at a regional office where I supported IP/VoIP troubleshooting, desktop end-user support, basic ERP (Microsoft Dynamics 365) assistance, network simulations with Cisco Packet Tracer, and both hardware and software maintenance. I bring strong analytical thinking, attention to detail, clear communication in English and Kiswahili, and a commitment to team objectives.