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@normankimani
Customer-facing technical support specialist skilled in IT troubleshooting.
I am a customer-facing technical support professional with hands-on experience resolving hardware and software faults, supporting payment integrations such as M-Pesa, and documenting user issues clearly. I translate technical problems into actionable steps, follow through until resolution, and deliver regular reports using tools like Excel pivot tables.
I have practical experience from an ICT attachment at a regional office where I supported IP/VoIP troubleshooting, desktop end-user support, basic ERP (Microsoft Dynamics 365) assistance, network simulations with Cisco Packet Tracer, and both hardware and software maintenance. I bring strong analytical thinking, attention to detail, clear communication in English and Kiswahili, and a commitment to team objectives.
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Work history, roles, and key accomplishments
Self Employed
Operated small businesses handling customer-facing activities, payment integrations (M-Pesa), and administrative tasks to support daily operations.
Kenya National Cereals and Produce Board
Provided regional ICT support during a 3-month attachment, troubleshooting IP/VoIP, performing desktop end-user support, and maintaining hardware and software to improve service reliability.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
2025 -
Enrolled in a Bachelor of Science in Computer Science program at The Co-operative University of Kenya beginning in 2025.
Diploma in Computer Science, Computer Science
2023 - 2025
Completed a Diploma in Computer Science at The Co-operative University of Kenya between 2023 and 2025.
Kenya Certificate of Secondary Education (KCSE), General Secondary Education
2016 - 2021
Completed the Kenya Certificate of Secondary Education (KCSE) at Tumaini House School in 2021.
Kenya Certificate of Primary Education (KCPE), Primary Education
2007 - 2016
Completed the Kenya Certificate of Primary Education (KCPE) at Barut Primary School in 2016.
Software and tools used professionally
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