norman kimani
@normankimani
Customer-facing technical support specialist skilled in IT troubleshooting.
KenyaWhat I'm looking for
I am a customer-facing technical support professional with hands-on experience resolving hardware and software faults, supporting payment integrations such as M-Pesa, and documenting user issues clearly. I translate technical problems into actionable steps, follow through until resolution, and deliver regular reports using tools like Excel pivot tables.
I have practical experience from an ICT attachment at a regional office where I supported IP/VoIP troubleshooting, desktop end-user support, basic ERP (Microsoft Dynamics 365) assistance, network simulations with Cisco Packet Tracer, and both hardware and software maintenance. I bring strong analytical thinking, attention to detail, clear communication in English and Kiswahili, and a commitment to team objectives.
Experience
Work history, roles, and key accomplishments
Small Business Operator
Self Employed
Operated small businesses handling customer-facing activities, payment integrations (M-Pesa), and administrative tasks to support daily operations.
IT Support Technician
Kenya National Cereals and Produce Board
Provided regional ICT support during a 3-month attachment, troubleshooting IP/VoIP, performing desktop end-user support, and maintaining hardware and software to improve service reliability.
Education
Degrees, certifications, and relevant coursework
TKThe Co-operative University of Kenya
Bachelor of Science, Computer Science
2025 -
Enrolled in a Bachelor of Science in Computer Science program at The Co-operative University of Kenya beginning in 2025.
TKThe Co-operative University of Kenya
Diploma in Computer Science, Computer Science
2023 - 2025
Completed a Diploma in Computer Science at The Co-operative University of Kenya between 2023 and 2025.
Tumaini House School
Kenya Certificate of Secondary Education (KCSE), General Secondary Education
2016 - 2021
Completed the Kenya Certificate of Secondary Education (KCSE) at Tumaini House School in 2021.
Barut Primary School
Kenya Certificate of Primary Education (KCPE), Primary Education
2007 - 2016
Completed the Kenya Certificate of Primary Education (KCPE) at Barut Primary School in 2016.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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