Open to opportunities

Joanne So

@joanneso

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Experienced administrative assistant with strong organizational and customer service skills.

Canada

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What I'm looking for

I am seeking a role that values organization and customer service, with opportunities for growth.

With over a decade of experience in administrative roles, I have honed my skills in organization, communication, and customer service. My journey began with a Bachelor of Business Administration from Simon Fraser University, where I majored in Finance and minored in Psychology. This educational background has equipped me with a solid foundation in financial principles and business communication, which I have effectively applied in my professional roles.

In my most recent position as a Senior Administrative Assistant at PIMCO Asia Limited, I coordinated client meetings, managed travel arrangements, and processed expense reports, ensuring that all operations ran smoothly and efficiently. My previous experiences at ZBI Asia Ltd and First State Investment further developed my ability to support senior management and contribute to team success through meticulous attention to detail and proactive problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Senior Administrative Assistant

Current

PIMCO Asia Limited

Jun 2019 - Aug 2024 (5 years 2 months)

Coordinated client meetings, managed travel arrangements, and processed expense reports for managers. Ensured compliance with travel policies and prepared meeting materials.

Travel Management Expense Reporting MS Office Suite Concur Organizational Skills Communication Skills Time Management

Administrative Assistant

ZBI Asia Ltd

Nov 2011 - Mar 2014 (2 years 4 months)

Arranged calls and meetings for senior managers, organized expense reports, and prepared financial research materials for analysts.

Meeting Management Expense Management Communication Skills MS Office Suite Organizational Skills Time Management

Marketing Assistant

First State Investment

May 2011 - Aug 2011 (3 months)

Proofread marketing materials and supported administrative tasks for the marketing team, including preparing presentations.

Proofreading Administrative Support MS Office Suite Communication Skills

Merchandiser

Casa Intimates Ltd

Jun 2009 - Mar 2011 (1 year 9 months)

Processed purchase orders, assisted in production problem-solving, and ensured quality standards were met for customer requirements.

Quality Assurance Vendor Management Communication Skills Problem Solving

Customer Service Officer

HSBC

May 2007 - May 2009 (2 years)

Handled customer inquiries, identified sales opportunities, and provided quality service while assisting in complaint resolution.

Customer Service Sales Communication Skills Problem Solving

Member Service Assistant

The American Club Hong Kong

Aug 2006 - Jan 2007 (5 months)

Managed incoming calls and bookings for members, providing assistance and information as needed.

Customer Service Communication Skills Database Management

Accounting Clerk

Fairchild Property Group Ltd.

Sep 2004 - Jul 2006 (1 year 10 months)

Handled accounts payable, prepared financial statements, and assisted in cash flow predictions and bank reconciliations.

Accounts Payable Financial Reporting General Ledger Cash Flow Management Reconciliations MS Office Suite

Office Clerk in Accounting Department

Comet Strip Enterprises

Jul 2004 - Sep 2004 (2 months)

Assisted in preparing reports and cheques, managed filing and data entry tasks, and supported bookkeeping activities.

Data Entry Report Preparation Bookkeeping General Ledger MS Office Suite

Education

Degrees, certifications, and relevant coursework

Simon Fraser University

Bachelor of Business Administration, Business Administration

1999 - 2003

Completed a Bachelor of Business Administration with a major in Finance and a minor in Psychology. Relevant courses included financial accounting, business communication, and marketing.