Norhan Gouda

Manage marketplace accounts across Alsaif Gallery, eXtra, and Carrefour KSA, overseeing listings, catalog optimization, pricing, promotions, and inventory. Achieve SAR 300,000+ in monthly sales and use Odoo ERP and AI-powered tools to enhance operations.

Managed Amazon seller accounts for U.S.-based clients, optimizing listings, resolving catalog issues, and handling Seller Central cases and FBA issues. Delivered weekly business reviews and growth recommendations.

Managed catalog enhancement across multiple product categories, creating and updating listings using Seller Central and Flat Files. Resolved ASIN, variation, and duplicate listing issues, and mentored new hires.

Managed reservations and customer support, exceeded sales targets, resolved complaints, and trained new employees.

Supported admissions, guided student registration, and maintained student records.

Managed memberships, handled accounting tasks, promoted memberships, and resolved customer concerns.

Prepared quotations, coordinated shipments, and managed customer communication.

Bachelor of Business Administration degree from Canadian International College, completed in 2013.

High school diploma from Saint Fatima Language School, completed in 2009.