At HCLTech, I provided Level 1 technical support to enterprise end users, diagnosing hardware, software, Windows, Microsoft 365, and local network issues.
I managed incidents through corporate ticketing workflows, tracked issues, and coordinated escalations with internal and vendor teams. I also used TeamViewer to troubleshoot devices for off-site employees.
At ManpowerGroup Solutions Unipessoal Lda, I responded to customer and user enquiries by telephone and corporate email, resolving service questions within SLAs and operational procedures.
