NRNorberto Rogato
@norbertorogato
Commercial leader driving customer growth and KPI-driven commercial strategies.
ItalyWhat I'm looking for
I am a commercial leader with 10+ years' experience in the healthcare ecosystem focused on customer growth, performance management and team development.
I have led large-scale commercial operations and customer service functions, managing partnerships with 800+ pharmacy partners and contributing to P&L across multiple business units while implementing KPI dashboards and SOPs.
My strengths include coaching high-performing teams, designing processes and reporting frameworks, and supporting digital adoption and customer enablement using CRM tools like HubSpot.
I am expanding my commercial toolkit into Customer Success, digital customer models and AI applied to commercial excellence, positioning myself as a bridge between pharma and modern tech ecosystems.
Experience
Work history, roles, and key accomplishments
WAOperations & Customer Service Manager
Walgreens Boots Alliance
Jan 2024 - Oct 2025 (1 year 9 months)
Led customer service operations and cross-functional support for Italy, designing SOPs, escalation flows and KPI systems that improved customer satisfaction and operational performance. Implemented reporting frameworks and supported digital adoption and customer enablement.
WACommercial Area Manager
Walgreens Boots Alliance
Oct 2021 - Dec 2023 (2 years 2 months)
Led commercial operations across 800+ pharmacy partners in Central & Southern Italy, contributed to P&L across 8 business units and implemented KPI dashboards that drove customer growth and field execution discipline.
WAField Force Trainer
Walgreens Boots Alliance
Sep 2020 - Oct 2021 (1 year 1 month)
Designed and delivered commercial training programs for field teams, improving capability, KPI alignment and execution consistency across sales operations.
Business Development
So.Farma.Morra
Jan 2011 - Dec 2012 (1 year 11 months)
Conducted business development activities to grow commercial opportunities and partnerships within the healthcare distribution ecosystem.
CHBusiness Developer
Coca-Cola HBC
Jan 2010 - Dec 2011 (1 year 11 months)
Executed business development initiatives to expand market presence and drive sales growth within assigned territories.
Marketing Assistant
Unknown
Jan 2009 - Dec 2009 (11 months)
Supported marketing activities and campaign execution during a UK-based role, contributing to promotional initiatives and communications.
Education
Degrees, certifications, and relevant coursework
HUHubSpot
Certification, Sales Enablement
Completed HubSpot Sales Enablement certification covering sales enablement strategies and tools.
HUHubSpot
Certification, CRM
Completed HubSpot CRM certification focused on CRM implementation and usage.
Availability
Location
ItalyAuthorized to work in
Job categories
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