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@noravera
Customer success and technical project specialist with 13+ years experience.
I am a customer success and technical project specialist with over 13 years of experience in healthcare interpretation and B2B program development. My passion lies in healthcare innovation, and I strive to improve patient experiences through digital health solutions. I have a proven track record of leading strategic discussions and developing scalable solutions that enhance client satisfaction and operational efficiency.
At Guardian Glass, I have successfully led high-profile projects, developed a B2B Prescription Guide, and established a standardized framework for project calculations. My role as a Channel Marketing Manager allowed me to expand brand programs across multiple regions while fostering loyalty and collaboration among stakeholders. I am dedicated to delivering exceptional service and driving effective communication strategies that resonate with clients.
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Work history, roles, and key accomplishments
Guardian Glass
Jun 2024 - Present (1 year 5 months)
Led strategic discussions for high-profile projects, solving complex challenges that led to project specification with Guardian Glass products. Developed a scalable B2B Prescription Guide enabling architects to independently specify products, saving time for the Technical Services team while capturing profitable opportunities.
Dals (DA Languages)
Feb 2013 - Present (12 years 9 months)
Provided consecutive interpretation between Spanish and English for various public bodies, including the NHS and Home Office. Assisted in medical consultations, mental health assessments, and legal proceedings, adhering to strict confidentiality and neutrality standards.
Guardian Glass
Apr 2022 - Jun 2024 (2 years 2 months)
Led the development and implementation of the Guardian Select Fabricator brand and channel program, expanding it to the UK and Ireland. Managed the communication plan and B2B events within budget, including a major event attended by top management with over 150 people.
Guardian Glass
Nov 2018 - Apr 2022 (3 years 5 months)
Analyzed architectural projects to recommend optimal glass types, collaborating with stakeholders to ensure compliance with safety, energy, and aesthetic requirements. Delivered technical training to diverse audiences and resolved complex glass-related issues throughout project lifecycles.
Dynamobel
Jun 2017 - Aug 2018 (1 year 2 months)
Managed partition projects across office, retail, and healthcare sectors from concept to execution, overseeing product selection, order processing, delivery, and financials. Provided technical support to internal and external stakeholders, including a notable project at Homeaway offices in Madrid, generating €200,000 in revenue.
CC245 Arquitectos
Nov 2016 - Jun 2017 (7 months)
Undertook cost reports and materials schedules in line with the scope of works for large-scale projects. These projects included shopping centres and residential schemes.
CBRE Ltd
Dec 2014 - Oct 2016 (1 year 10 months)
Developed innovative workspace solutions to enhance wellness and productivity, managing the design and furnishing of key commercial projects. Provided 3D/2D visualizations and CAD support, conducted space analyses, and produced engaging pitch documents to meet client needs and secure bids.
Byrom Plc.
Sep 2013 - Sep 2014 (1 year)
Managed and updated stadium data for event ticketing, ensuring precision under tight deadlines. Selected to represent the company in Brazil, coordinating with FIFA and other organizations to ensure smooth match day operations.
Degrees, certifications, and relevant coursework
The Fundamentals of Digital Marketing, Digital Marketing
Completed a program focused on the fundamentals of digital marketing, gaining knowledge in various digital marketing strategies and tools.
Degree in Architectural Technology, Architectural Technology
Undertook a comprehensive program in architectural technology, focusing on the technical aspects of building design and construction.
Certificate of Proficiency in English – Level C2, English Language
Grade: Level C2 of the Common European Framework of Reference for Languages (CEFR)
Achieved a Certificate of Proficiency in English, demonstrating a high level of English language competency.
Higher Diploma in Urban Projects and Topography, Urban Projects and Topography
Grade: Level 4
Completed a higher diploma program specializing in urban projects and topography, gaining expertise in urban planning and surveying techniques.
Diploma in Health and Safety in Construction Environment, Health and Safety
Obtained a diploma focused on health and safety practices within the construction environment, ensuring knowledge of industry regulations and safety protocols.
Diploma in Gardening and Landscaping, Gardening and Landscaping
Acquired a diploma in gardening and landscaping, covering principles of landscape design, horticulture, and garden management.
Software and tools used professionally
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