Open to opportunities

Dominic MM

@dominicmm

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Entry-level full-stack developer and IT support intern focused on secure systems.

Uganda

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What I'm looking for

I’m looking for an entry-level role where I can combine full-stack development with IT/network support—building secure, scalable apps using React and Python, collaborating with teams, and growing through real ownership of production systems.

I’m a fresh BSc.IT graduate with internship experience across UTCL, MTN Uganda, and NIRA, combining first-line IT support with full-stack web development. I’m passionate about building secure, scalable systems and solving real business problems.

At UTCL, I supported users through phone, email, and in-person troubleshooting, served in a service desk administrator role, and diagnosed hardware, software, and network issues. I also helped set up and configure routers, switches, firewalls, and VPNs, while using tools like HelpDesk, Putty, Cisco Packet Tracer, and Power BI.

My projects reflect my hands-on product mindset. In my MaamaCare capstone, I built a full-stack AI-powered maternal health platform with React dashboards, Python (FastAPI), PostgreSQL (Supabase), role-based access, SMS workflows, and OpenAI API–assisted messaging and escalation.

I also developed community and business solutions, including a Kampala road safety speed-camera platform and a loan management system with REST APIs, authentication flows, and secure document handling. I’m ready to keep learning fast—pushing clean UX, reliable engineering, and real-world impact in every role.

Experience

Work history, roles, and key accomplishments

IT Support Officer Intern

Uganda Telecommunications Corporation Limited (UTCL)

May 2025 - Aug 2025 (3 months)

Provided first-line IT support to employees and performed service desk administration using UTCL’s ticketing system. Diagnosed and resolved hardware, software, and network issues and assisted with user workstation and network device setup.

First line IT support Service Desk Administration hardware troubleshooting Network Troubleshooting Workstation Setup Accounts Permissions Putty PostgreSQL Power BI

Roaming & Interconnect Coordinator

MTN Uganda Limited

Jun 2024 - Aug 2024 (2 months)

Supported monitoring of roaming and interconnect operations to maintain service continuity and assist with issue resolution. Helped coordinate with internal teams and external telecom partners and contributed to incident tracking, reporting, and reconciliation.

Roaming and Interconnect Monitoring Incident Tracking Data Analysis Reporting Reconciliations

Information Technology Specialist Trainee

National Identification and Registration Authority (NIRA)

Feb 2023 - Apr 2023 (2 months)

Provided technical support by troubleshooting hardware, software, and system-related issues and assisting with installation and configuration of computer systems and peripherals. Supported basic system administration tasks and maintained IT equipment and inventory records.

System Configuration Peripherals System Administration