Seeking a remote employee role from Spain in written customer support, operations or junior project coordination. For customer support, I am looking for email/chat roles, preferably without customer calls. I value clear processes, teamwork and predictable schedules. Open to full-time work and fixed evening, night or weekend shifts depending on pay and conditions.
NG
Looking for a job
Nora Cantero García
@noracantero
Customer Support & Operations | English–Spanish | Case Management & Project Support
SpainWhat I'm looking for
I work in customer support for MANGO through Konecta, helping customers in English and Spanish through email, chat and phone. My experience includes investigating order and delivery issues, following up on cases, documenting interactions in Salesforce and coordinating with other departments.
I also support colleagues with complex cases, explain procedures and report recurring issues. Alongside customer support, I have experience in international project support at Brussels Gallery Weekend and in coordinating multidisciplinary theatre teams, schedules and deadlines.
I am based in Málaga, Spain, and interested in remote opportunities in written customer support, customer operations, operational support and junior project coordination. I enjoy investigating problems, organising tasks and helping people understand processes.
Experience
Work history, roles, and key accomplishments
KO
Current
Customer Support Agent
Konecta
Nov 2023 - Present (2 years 11 months)
• Support customers in English and Spanish via email, chat and phone.
• Investigate order and delivery issues and coordinate with other departments.
• Manage cases, records and escalations in Salesforce.
• Help colleagues resolve complex cases and understand procedures.
• Report recurring issues and contact carriers by email.
FE
Theatre Director
Factoría Echegaray
Jan 2024 - Dec 2025 (1 year 11 months)
Directed and coordinated multidisciplinary theatre teams of approximately 12–15 professionals. Planned schedules, clarified priorities, and resolved unforeseen issues during project delivery.
BW
Assistant Project Manager
Brussels Gallery Weekend
Jun 2023 - Aug 2023 (2 months)
Supported project coordination, organisation, and logistics in an international environment, working primarily in English. Communicated with B2B and B2C contacts and assisted with project communications using Mailchimp.
Education
Degrees, certifications, and relevant coursework
SS
Sohrlin School
Master's, Art Direction and Scenography
2025 - 2026
Completed a Master's in Art Direction and Scenography at Sohrlin School from 2025 to 2026.
EM
ESAD Málaga
Degree, Stage Direction and Dramaturgy
2018 - 2023
Earned a Degree in Stage Direction and Dramaturgy from ESAD Málaga from 2018 to 2023.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
SpainAuthorized to work in
Salary expectations
25k+ EUR
Social media
Job categories
Skills
Customer SupportSpanish English SupportEmail CommunicationPhone SupportCase ManagementCase InvestigationCase Follow UpDocumentationCase EscalationCross functional CoordinationProcess ImprovementTask PlanningPrioritizationDeadline TrackingSalesforceMicrosoft WordGoogle DocsMailchimpProject CoordinationLogistics CoordinationOnline Chat SupportCustomer Issue DocumentationCross Functional CommunicationTask ManagementWritten Communication
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