Open to opportunities

Noorshen M

@noorshenm

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Customer care and social media specialist optimizing CRM workflows and brand engagement.

Saudi Arabia

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What I'm looking for

I seek a role combining customer care and digital content, where I can improve CX using CRMs and create engaging social media campaigns within a collaborative team.

I am a dedicated Customer Care and Creative Specialist with hands-on experience supporting international clients and managing end-to-end customer experiences using CRMs like TED, Zendesk, and Salesforce.

At VistaPrint I support UK and DACH clients with order, billing, and design inquiries, working cross-functionally to improve workflows and ensure high satisfaction through empathy and clear communication.

My background includes social media content creation, influencer management, and platform optimization—creating videos, carousels, pins, and SEO-friendly YouTube edits while managing partnerships from outreach to approval.

I bring strong problem-solving, negotiation, and communication skills, and I am fluent in English and French with native Arabic—ready to contribute to teams focused on customer experience and digital growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Specialist

Current

VistaPrint

Support UK and DACH clients with order, billing, and design inquiries using Salesforce, Zendesk, and TED, improving case resolution efficiency and customer satisfaction through clear communication and cross-functional collaboration.

Salesforce Zendesk TED CRM Customer Support Order Management Cross Functional Collaboration Communication Problem Solving

Social Media Intern

GetOfficial / Fluence

Jan 2020 - Dec 2022 (2 years 11 months)

Supported social media and marketing teams with trend research, competitor analysis, content scheduling, and engagement tracking on Instagram and Pinterest to inform content strategies.

Competitor Analysis Instagram Pinterest

Social Media Manager

Freelance

Jan 2020 - Dec 2022 (2 years 11 months)

Created and scheduled engaging content (videos, carousels, pins), managed influencer partnerships end-to-end, and edited SEO-optimized YouTube videos to increase reach and retention.

Content Creation Influencer Management Pinterest Video Editing Canva Final Cut Pro Creative Briefs Negotiation

Customer Support Associate

Assist Digital

Handled chat and email support, logged case updates in TED and Zendesk, and partnered with team leads to identify process improvements that enhanced service quality and team performance.