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Asma Samir

@asmasamir

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Virtual Assistant at GFY Creative, streamlining team operations and supporting digital marketing.

Saudi Arabia

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At GFY Creative, I managed spreadsheets, databases, and documents, improving record accuracy and keeping information accessible. I also supported digital marketing, social media, and event planning.

As an Executive Assistant at XPA Gear, I coordinated meetings, analyzed sales data, processed invoices, and handled Zendesk tickets and email. Earlier, I generated leads, entered insurance records, reviewed agent calls, and supported customer service and team performance across several roles.

Experience

Work history, roles, and key accomplishments

Lead Generation

Virtual Worker Now

Apr 2023 - Jun 2023 (2 months)

Generated 500 targeted leads, enhancing outreach efficiency. Monitored 10 lead generation campaigns, improving performance by 20%.

Lead Generation Campaign Management Automation Data Entry Performance Improvement

Data Entry Specialist

Uto

Jan 2023 - May 2023 (4 months)

Entered 500 insurance records daily, increasing efficiency by 20%. Reduced errors by 30% with a new data entry system, saving $10,000 annually.

Data Entry Insurance Records Error Reduction Audit Customer Satisfaction

Compliance Specialist

Apex Airbnb

Nov 2022 - Jan 2023 (2 months)

Reviewed and calibrated 200 agent calls weekly, ensuring compliance with standards. Conducted coaching sessions with 15 agents, improving compliance adherence by 25%.

Compliance Call Review Coaching Performance Metrics Quality Assurance

Customer Service Team Leader

Rev

Sep 2022 - Nov 2022 (2 months)

Conducted personalized coaching, improving agent performance by 20%. Led daily briefings for a team of 15 agents, providing updates and feedback.

Coaching Team Leadership Escalation Management Customer Satisfaction Briefings

Resolution Manager Specialist

Vodafone UK VOIS

Jan 2022 - Jul 2022 (6 months)

Developed project strategies, increasing success rates by 20%. Led and coached 18 agents, improving performance metrics by 15%.

Project Strategy Team Leadership Coaching Performance Improvement

Performance Manager

Vodafone UK VOIS

Dec 2019 - May 2021 (1 year 5 months)

Developed project strategies, increasing success rates by 20%. Led and coached 18 agents, improving performance metrics by 15%.

Project Strategy Team Leadership Coaching Performance Improvement

Customer Service Representative Converged Technical

Vodafone UK VOIS

Mar 2018 - Jan 2019 (10 months)

Addressed 500 technical support cases monthly, achieving a 95% satisfaction rate. Handled 100 inbound calls daily, maintaining a high satisfaction rating.

Technical Support Customer Service Call Handling Satisfaction

Executive Assistant

XPA Gear

Dec 2023 - Present (2 years 10 months)

Led 12 meetings monthly, improving team efficiency and reducing project delays by 15%. Analyzed data from 10 channels, increasing quarterly sales by 12%.

Meeting Management Data Analysis Invoice Processing Zendesk Email Management Budget Management Financial Software Stakeholder Communication Project Tracking Confidentiality

Coordinator Assistant

GFY Creative

Jul 2023 - Present (3 years 3 months)

Spearheaded spreadsheet and data management, reducing errors by 30% and improving record accuracy. Optimized communication by scheduling emails, posts, and newsletters, enhancing efficiency by 25%.