ROraghad osama
@raghadosama
Hardworking digital designer focused on customer service excellence.
Saudi ArabiaWhat I'm looking for
I am a dedicated digital designer and customer service professional with a proven track record of delivering high-quality projects on time and within budget. My experience as a freelancer has honed my skills in creating engaging content for social media campaigns and corporate branding, ensuring that I meet client expectations while maximizing engagement.
In my recent role as a telesales representative, I excelled in optimizing customer experiences through tailored responses and effective communication. I handled high call volumes with accuracy and efficiency, achieving daily performance targets and contributing to departmental success. My commitment to continuous improvement is reflected in my ability to implement customer feedback and enhance service delivery.
Experience
Work history, roles, and key accomplishments
Telesales Representative
Cairo CRM Systems
Oct 2023 - Aug 2024 (10 months)
Handled high call volumes while providing excellent customer service and achieving daily performance targets. Utilized problem-solving skills to address customer inquiries and tailored responses to enhance customer experience.
Volunteer Medical Assistant
Medsin Sudan - Unisef
May 2020 - Jun 2024 (4 years 1 month)
Provided compassionate patient care and assisted with medical procedures while maintaining accurate patient records. Collaborated with medical staff to enhance patient outcomes and streamline administrative tasks.
Informal English Teacher
Ahfad University for Women
May 2020 - Jan 2024 (3 years 8 months)
Taught foundational English skills including spelling, pronunciation, and sentence structure. Prepared students for official exams and adapted teaching methods to meet diverse learning needs.
Digital Designer
Freelancer
Jan 2021 - May 2023 (2 years 4 months)
Delivered client projects on time and within budget while creating engaging content for social media campaigns and corporate branding. Employed design fundamentals to produce high-quality digital images and met client deadlines through effective workload planning.
Education
Degrees, certifications, and relevant coursework
raghad hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Saudi ArabiaAuthorized to work in
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