tasneem sweilem

I am a dedicated Customer Success Representative with a strong background in customer service and relationship management. My experience spans over several years, where I have honed my skills in utilizing support tools like Zendesk to enhance customer satisfaction and streamline workflows. I pride myself on my proactive approach to ensuring customer success and loyalty, which has been a cornerstone of my professional ethos.

Throughout my career, I have effectively handled high-volume inbound calls, providing compassionate and professional service while adhering to HIPAA and company confidentiality policies. My bilingual communication skills in Arabic and English allow me to connect with a diverse range of customers, ensuring their needs are met with empathy and clarity. I have a proven track record of analyzing customer feedback to identify areas for improvement, which I share with management to enhance service quality.

In my current role at CrystelCall, I manage patient schedules and inquiries, utilizing internal appointment booking systems to ensure efficient service delivery. My ability to collaborate across departments and maintain clear communication has been instrumental in achieving shared goals and fostering trust with customers.