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Shahad Bakhashwain

@shahadbakhashwain

Customer service representative at Comma PR who handled inbound inquiries and resolved customer concerns across phone and digital channels.

Saudi Arabia

Message

At Comma PR, I handled high volumes of customer inquiries across phone and digital support channels, resolving queries and escalating complex tickets when needed. I also recorded case details and prepared bilingual Arabic and English follow-ups.

Previously, at Boutique PR and Advanced Prestige, I managed customer calls, tracked requests, and updated client records and operational spreadsheets. I bring experience with CRM and database management, customer issue resolution, and Arabic and English customer support.

Experience

Work history, roles, and key accomplishments

Customer Communications & Support Coordinator

Comma PR

Jan 2026 - Aug 2026 (7 months)

Handled high volumes of inbound customer inquiries across phone and digital channels, resolving queries and escalating complex tickets. Maintained accurate records and prepared bilingual email follow-ups.

Inbound Calls Query Resolution Escalation Management CRM Data Entry Bilingual Communication Confidentiality

Customer Service & Administrative Coordinator

Boutique PR

Sep 2024 - Dec 2025 (1 year 3 months)

Managed daily call inquiries and tracked client requests from intake to delivery, ensuring SLA compliance. Updated client records and coordinated with cross-functional teams.

Call Handling Client Tracking System Excel Database Management SLA Compliance Cross functional Coordination

Inbound Support & Administrative Assistant

Advanced Prestige

Jan 2024 - Sep 2024 (8 months)

Answered inbound customer calls and performed structured data entry to update customer records. Managed changing priorities while maintaining service quality.

Inbound Calls Data Entry Customer Service Spreadsheets Prioritization