I have gained extensive experience working in different departments at Natural Clinic. My initial role as a social media specialist required me to create engaging content, manage various social media platforms including Instagram, Facebook, Viber, Telegram, and Snapchat, and develop copywriting skills to enhance customer engagement. I also specialize in Customer Relationship Management (CRM), which involves generating daily reports using Bitrix and Datastudio, creating custom reports that assist my colleagues in exporting the appropriate data, establishing connections between Bitrix and social media channels, and ensuring data control and distribution in a suitable manner. Additionally, I have personalized CRM for our call center agents, making it more user-friendly. As a Chatbot scriptwriter, I have worked with Aimylogic, a service provider, to develop a Chatbot script that obtains essential information from our customers such as their preferred language, services required, and communication preferences. The Chatbot enables us to handle incoming messages across multiple platforms efficiently, significantly reducing response times.
As a Bitrix24 CRM Specialist, I have been asked to transition to a new role at Investo Global, a Real Estate Agency within the Natural Group. In this capacity, I am responsible for managing channel connections between Instagram, Facebook, and Landing Pages, utilizing Bitrix to ensure seamless integration and effective communication. In addition to this, I create Landing Pages in various languages that cater to the unique requirements of different countries, and execute campaigns tailored to their specific needs. As part of my responsibilities, I meticulously test and analyze the performance of each channel, as well as monitor the efficiency of the call centers. My goal is to optimize the performance of all communication channels and ensure a seamless customer experience across all touchpoints.
As a CRM Specialist, My Job in FactoInvest was mainly generating reports, managing the agents database of clients, checking mistakes and guiding the agents on any inquires regarding the clients’ accounts and if any issues they face, making sure our dashboard has all correct numbers, and assigning clients based on the agents achievements.
The list of reports:
1.Equity report for the management by office, countries or teams.
2.Free Margin for all brands.
3.Retention Statistics, daily, monthly, semiannual and annual.
4.Active Trades and Inactive Trades report.
5.Transaction report, succeeded, failed and error transactions.
6.Player Value of each agent through out the year.
7.Channel Statistics report.
8.Problematic FTDs Statistics report.
9.Agents Total Call Time and Attempts report.
10.Profit and Loss Clients report.
11.Clients Margin report.
