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YAMAN ALSAMMAN

@yamanalsamman

Data Manager at Seren Clinic deploying 20+ Zoho CRM automations and improving response rates by 28%.

At Seren Clinic, I design Zoho CRM workflows, automations, and system integrations. I’ve deployed 20+ automations that eliminated manual work and standardized operational processes.

I redesigned lead-routing and follow-up workflows that improved customer response rates by 28%. I also build custom reports and dashboards, with turnaround times of 1–5 days depending on complexity.

I coach and train 40+ CRM users and manage data processes to maintain accuracy and consistency across platforms. Previously, at Dentakay, I designed a review process that improved data accuracy by 40% within six months.

Experience

Work history, roles, and key accomplishments

Current

Data Manager

Current

Seren Clinic

Nov 2025 - Present (11 months)

Designed and built Zoho CRM workflows, automations, and system integrations, deploying 20+ automations that eliminated manual work. Coached 40+ CRM users and redesigned lead-routing workflows, improving customer response rates by 28%.

Zoho CRM Zoho Analytics Zoho Flow Workflow Automation Blueprint Automation System Integration Data Management Data Governance Reporting Dashboard Design User Training Process Improvement

Senior Sales Agent

Turkeyana

Jan 2024 - Jan 2025 (1 year)

Managed prospective client communication and CRM data throughout the sales cycle, maintaining accurate records and timely follow-up. Delivered tailored sales presentations and built strong client relationships from first contact through close.

CRM Data Management Sales Presentations Customer Relationship Management Sales Execution

Data Supervisor

Tower Dental

Mar 2022 - Nov 2023 (1 year 8 months)

Oversaw daily workflow of the sales department, ensuring consistent execution of operational and data processes. Monitored team performance, delivered feedback, and developed training programs that improved productivity and engagement.

Team Supervision Performance Monitoring Training program development Process Adherence Data Operations

Data Entry Specialist

Dentakay

Jan 2020 - Jan 2022 (2 years)

Improved data accuracy by 40% within six months by designing a structured review process to identify and correct discrepancies. Maintained data consistency and reliable information flow across day-to-day operations.

Data Entry Data Accuracy data review data consistency Teamwork