Nonkululeko Mbokazi

I currently support customers at iStore ZA Online Store in Sandton, resolving technical issues through Zendesk chats and providing clear, empathetic service.

I handle troubleshooting, customer service, collections and repairs, cellular contract administration, online orders, communications, and complaints.

Previously at AEGIS, I managed incoming customer calls for complaints and billing queries, verified customer information, and troubleshot network-related service problems. I also worked with CRM systems supporting Telkom contract, data, and pre-paid customers.

My earlier sales experience at Webbers strengthened my ability to understand customer needs, support walk-in customers, manage inventory, and maintain store standards.