Kayla Murphy

I am a dedicated customer service and technical support professional with extensive experience in engaging with customers across various platforms. My journey began at Takealot.com, where I served as a Customer Engagement Assistant in the Social Media and Retentions Team. In this role, I was responsible for monitoring and interacting with customers on social media channels, addressing complaints, and ensuring customer satisfaction through effective communication and problem resolution.

Currently, I am a Technical Support Associate at Amazon.com, where I investigate and resolve queries related to digital services and devices. My role involves assisting customers via phone, chat, and email, utilizing various software tools to troubleshoot issues in real-time. I am also trained to run tests on broadband and landline services, ensuring that I provide timely and accurate assistance to customers while meeting monthly KPI targets.