I am a dedicated customer service representative with a proven ability to establish and maintain excellent communication and relationships with clients. I am adept in general accounting and finance transactions and dedicated to identifying customer needs and delivering effective solutions to all problems. With excellent time management skills and superior knowledge of the customer service industry, I am bilingual, in English and Afrikaans, hardworking, and ready to join my next team.
During my tenure as a Key Account Manager at Sabinet Online, I developed an increased strategy centered on customer satisfaction and economic gain. I fostered wholesome and sincere relations with clients establishing relationships to supply high-quality consumer service. I focused on developing and growing current customers and generating new business, ensuring all contracts/proposals were accurately appraised and made business sense. I made use of SageCRM as a platform for ensuring superb utilization for all conversations/communication and contacts. I was also in a position to use CRM as an advantage of contacting inactive/dormant customers by reintroducing the products/services, enabling me to supply a competitive advantage. I continually researched new business opportunities in the market and collaborated with sales team members to identify growth opportunities and develop strategies to seize them.
Prior to my role as a Key Account Manager, I worked as a Sales Administration/Customer Support at Sabinet Online. In this role, I provided sales department administration to 8 Portfolio Managers and Customer Service to clients. I ensured that SLAs were signed, filed, and requirements were met pertaining to service/products. I used CRM for data administration of clients' Service Level Agreements, Tender Submissions RFQ and RFP. I scheduled meetings and coordinated appointments for Portfolio Managers and responded to support queries and leads on behalf of the Sales Department. I also scheduled and booked reservations for upcoming events and worked to support the sales team by handling shipments, deliveries, and orders.
Prior to my experience at Sabinet Online, I worked as a Front Desk Receptionist for the Northerns Cricket Union. I handled all queries and calls for the departments, managed the front desk and all administration, and greeted and managed the switchboard during office hours and match days. I was also part of the Cricket World Cup and provincial games organized and formed part of the Marketing and Housekeeping team.
