At South African Revenue Services, I collaborate with software development teams to clarify technical requirements and connect business units with IT. I document business and user requirements for new systems and enhancements to existing systems.
I analyze business scenarios, develop business cases, and create functional specifications, use cases, and user stories. I also facilitate stakeholder meetings and workshops to identify needs and translate them into technical solutions.
I support project quality assurance and lead UAT initiatives to check that software meets business requirements. I use SQL for data analysis and reporting, and create training materials and user guides for system enhancements.
