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Lwazikazi Conjwa

@lwazikaziconjwa

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I turn complex business processes into clear, implementation-ready system requirements.

South Africa

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What I'm looking for

I'm looking to translate complex business needs into clear processes, requirements, and user-focused documentation while collaborating closely with product, development, and stakeholder teams.

I've led end-to-end business analysis for OpenFactor Technology Group's government travel request and booking platform, mapping request creation, multi-level approvals, booking, and post-approval processing.

I translate policy and operational needs into system-ready workflows, Jira user stories, and acceptance criteria. I created 25–30+ role-based stories and collaborated with product owners, developers, UX teams, senior management, and external partners.

At Mfolozi Group Schemes, I supported a policy management system, delivered payment reports, resolved user issues with developers, and maintained documentation to improve support efficiency while protecting data integrity.

Across AfricaWide, Omni Edge, LMS, SprintMoney, Conversational Banking, eBuki LMS, and Flexcube Core Banking, I've produced technical specifications, user guides, process diagrams, training materials, test cases, and documentation that make complex systems easier to use.

Experience

Work history, roles, and key accomplishments

Product Owner/Business Analyst

OpenFactor Technology Group

Apr 2025 - Mar 2026 (11 months)

Led end-to-end business analysis for a government travel request and booking platform, designing process flows and authoring Jira-ready user stories. Facilitated stakeholder sessions and acted as a bridge between business and technical teams.

Business Analysis Process Mapping Figma Jira Agile User Stories Stakeholder Management Requirements Gathering

Business System Support/Business Analyst

Mfolozi Group Schemes

Apr 2021 - Jun 2024 (3 years 2 months)

Provided technical support for a policy management system, generated payment reports, and logged tickets with developers. Monitored system performance and maintained documentation of common issues.

Technical Support System Monitoring Documentation Issue Tracking Data Integrity

Business Analyst

OpenFactor Technology Group

Oct 2018 - Jan 2020 (1 year 3 months)

Documented business processes and technical requirements, created user manuals and process diagrams, and participated in quality assurance. Worked on projects including AfricaWide, Omni Edge, LMS, and SprintMoney.

Process documentation Quality Assurance Confluence Jira

Business Analyst

FASYL Technology Group

Mar 2017 - Sep 2018 (1 year 6 months)

Created technical specifications, user guides, and documentation for software systems, collaborating with developers and product managers. Conducted documentation reviews and worked on projects like Conversational Banking and eBuki LMS.

Documentation User Guides