Nondumiso Sithandiwe
@nondumisosithandiwe
Call Centre Agent at Teleperformance who handled 60+ daily enquiries and reported 95% customer satisfaction.
South AfricaWhat I'm looking for
At Teleperformance, I handled more than 60 daily inbound enquiries from US and UK customers, responding to billing questions and basic technical issues.
I recorded interactions in the CRM system and escalated complex cases with relevant details so the next team could continue the resolution process. I also de-escalated complaints through active listening and clear explanations.
I reported a 95% customer satisfaction score while meeting handling-time, quality, attendance, and schedule targets. I’m also studying IT Studies: Computer Systems and Software at Boston College.
Experience
Work history, roles, and key accomplishments
Handled over 60 daily inbound enquiries from US and UK customers, resolving billing and technical issues while maintaining high customer satisfaction. Accurately recorded interactions in CRM and escalated complex cases with relevant details.
Education
Degrees, certifications, and relevant coursework
Boston College
IT Studies, Computer Systems and Software
2025 -
Pursuing IT Studies in Computer Systems and Software at Boston College from 2025 to 2026.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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