Open to opportunities

Nomfundo Mgabi

@nomfundomgabi

Final-year Informatics student at TUT interning as a Service Desk Analyst, skilled in IT support using Ivanti and Telviva.

South Africa

Message

What I'm looking for

I am looking for a role that offers growth opportunities in IT support and business analysis.

Motivated and detail-oriented Service Desk Analyst with hands-on experience in IT support, incident management, and client service. Skilled in using Ivanti and Telviva to log, monitor, and resolve tickets, while ensuring excellent communication between clients and technical teams. Strong problem-solving, multitasking, and customer service skills with a passion for delivering efficient IT support.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Analyst Intern

Current

Alteram Solutions

Jan 2025 - Present (9 months)

Currently completing an internship as a Service Desk Analyst, I act as the central communication link between clients and technicians. I log client issues using the Ivanti ticketing system, provide detailed descriptions of technical issues, and ensure timely resolution within SLA. I also utilize Telviva for call handling and maintain professionalism to ensure client satisfaction.

Ivanti Ticketing System Telviva Communication Problem Solving Teamwork Java SQL

Education

Degrees, certifications, and relevant coursework

Tshwane University of Technology

Diploma, Informatics

2021 - 2025

Final year Diploma student in Informatics with a strong focus on Business Applications. Currently completing an internship as a Service Desk Analyst, gaining hands-on experience in IT support, communication, and issue management using tools like Ivanti and Telviva.