Thato Diseko
@thatodiseko
Junior Business Analyst with strong testing, support, and systems administration skills.
South AfricaWhat I'm looking for
I am a Junior Business Analyst with practical experience in user acceptance testing, regression testing, system administration, and user support across public and private-sector environments. I have contributed to solution design, created and reviewed requirement specification documents, and documented test cases to support successful software rollouts.
My background includes roles in client liaison, IT administration, and data processing where I provided first- and second-line support, liaised with developers and stakeholders, monitored system performance, and delivered user training and post-live support. I bring a combination of technical troubleshooting, report management, and stakeholder communication skills.
I am customer-oriented, detail-focused, and adaptable in changing environments, with certifications including ISTQB Foundation and project/business administration qualifications that complement my practical experience in testing and systems support.
Experience
Work history, roles, and key accomplishments
Junior Business Analyst
SACRRA
Aug 2023 - Present (2 years 2 months)
Conducts UAT, regression, functional and non-functional testing, documents test cases, assists in solution design and rollout, and provides go-live and post-live second-line support to internal and external stakeholders.
User Support & System Administrator
SACRRA
Oct 2019 - Jul 2023 (3 years 9 months)
Managed administration of internal IT systems, provided level-1 system and desktop support, liaised with developers to resolve production issues, assisted in testing and rollout of software, and handled procurement of IT equipment and software.
TRDelivered end-user service and technical support, configured client solutions in test and live environments, monitored system performance via Splunk, and escalated priority issues per SLAs while maintaining stakeholder communication.
TRProcessed adverse consumer information, resolved queries for business units, compiled daily/monthly reports, and trained new employees and team members on systems and processes.
TRVerified and sorted client information, made client calls, and updated internal databases to ensure data accuracy and confidentiality.
TRScanned, sorted and captured client documents and uploaded information to online systems to maintain accurate client records.
Student Assistant
Sebase Technologies
Nov 2012 - Feb 2013 (3 months)
Monitored networks, installed and configured operating systems and drivers, and supported Microsoft product usage to assist IT operations.
Education
Degrees, certifications, and relevant coursework
Computer Training Institute
Higher National Diploma, Information Technology
Completed a Higher National Diploma in Information Technology, focusing on practical IT skills and systems administration.
Siyanqoba Seminars
FET Certificate, Project Management / Business Administration
Obtained FET Certificate in Project Management Level 4 and FET Certificate in Business Administration Level 4 through short-course accreditation.
Southern African Software Testing Qualifications Board (SASTQB)
ISTQB Foundation Certificate, Software Testing
Achieved ISTQB Foundation certification (Syllabus 2018) in software testing fundamentals and best practices.
Clapham High School
Matric / Grade 12, General Secondary Education
Completed secondary education and obtained Grade 12 certificate in 2009.
Availability
Location
South AfricaAuthorized to work in
Job categories
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