Open to opportunities

Mate te Maponya

@matetemaponya

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Goal-driven intern with a passion for technical support and data analysis.

South Africa

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What I'm looking for

I am looking for a role that offers opportunities for growth and development, where I can leverage my technical skills and contribute to team success.

I am a hardworking and goal-driven individual committed to achieving results through ethical practices. My diverse skill set enables me to add significant value in any high-performance environment. I am eager to learn and grow, making me an ideal candidate for further professional development.

During my recent internship at Telkom, I assisted solution architects in facilitating premium and standard SIP Trunk on CRM for all SMB clients. I collaborated with sales teams to implement marketing strategies and coordinated support groups to ensure maximum utilization of resources. My experience in technical support has equipped me with the ability to troubleshoot and resolve issues effectively.

I have a solid understanding of cross-functional dependencies and am comfortable working within and across teams to deliver results. I aim to make a meaningful contribution to organizational success when given the opportunity.

Experience

Work history, roles, and key accomplishments

SMB Intern

Telkom

Feb 2023 - Jul 2023 (5 months)

Assisted solution architects in facilitating premium and standard SIP Trunk on CRM for SMB clients. Conducted research for new potential products and escalated client requests and queries. Coordinated support groups and collaborated with sales and product teams to implement marketing strategies and resolve customer issues.

SIP Trunking CRM Product Research Customer Support Marketing Strategy Product Management Technical Support

Technical Support Intern

ZA WIT Pty Ltd

Mar 2022 - Sep 2022 (6 months)

Reloaded Operating Systems, repaired, and replaced faulty hardware to resolve technical issues. Installed, configured, and updated Wifi systems software according to user requirements. Troubleshot WiFi and routers for clients, and configured Desktops, Laptops, Scanners, and printers on the network.

Wi Fi Router Configuration Desktop Support Technical Support

Power BI Developer

Devaire

Jan 2022 - Feb 2022 (1 month)

Prepared and compiled data sets, performed data analysis, and interpreted results to develop actionable insights using Microsoft Power BI. Created dashboards and visual interactive reports, identifying key performance indicators with clear objectives. Developed operational reports to monitor business performance consistently.

Microsoft Power BI Data Analysis Data Visualization Dashboard Development SQL

Education

Degrees, certifications, and relevant coursework

Deviare

Digital Skills Program, Business Intelligence

Completed a digital skills program focused on Microsoft Power BI. Gained expertise in data analysis, visualization, and report creation.

Msc Business College

NQF Level 4 Qualification, System Development

Undertook studies in System Development, achieving an NQF Level 4 qualification. Gained foundational knowledge and practical skills in system design and implementation.