Nombuso Mdhluli

I am a dedicated Patient Qualification Specialist with over 5 years of experience in healthcare coordination and claims administration. My journey in the healthcare sector has equipped me with the skills to handle international client accounts effectively, streamline communication, and ensure compliance with healthcare regulations. I pride myself on my strong teamwork, problem-solving abilities, and time management skills, all of which contribute to my passion for delivering quality service.

At Syneos Health, I maintained patient communication through various channels, scheduled consultations, and tracked both patient and financial information. My role involved ensuring regulatory compliance while supporting clinical trial enrollment and prescreening. Prior to this, I worked as a Call Centre Agent, where I evaluated claims, authorized processing, and communicated with clients and service providers to ensure seamless operations. My educational background in engineering and various certifications in customer service and healthcare administration further bolster my capabilities in this field.