Phumla Mate

At PathCare – Wilgers Life Hospital, I coordinate clinical information and service requests between physicians, nursing teams, pathologists, and laboratory staff. I also schedule appointments and follow outstanding matters through to timely feedback.

I create and maintain Excel trackers for queries, escalations, and follow-up actions, and compile reports to support operational decision-making.

Previously, at PathCare – Umhlanga, I managed laboratory result queries and escalations, helped maintain accurate patient information across systems, and facilitated communication between pathologists and referring physicians.

My earlier experience includes handling telephone enquiries as a Helpdesk Operator at PathCare – Alberlito Netcare Hospital and providing administrative support at Lancet Laboratories. I bring experience with confidential digital records, healthcare systems, and patient and provider support.