Ayanda Mnguni

I've supported Bestmed Medical Scheme members and healthcare providers with medical aid benefits, claims, chronic medicine, membership changes, and contribution queries.

Over more than seven years in customer service and administration, I've handled high-volume inbound and outbound calls, maintained accurate client records, and met strict SLA targets for call handling, accuracy, and customer satisfaction. I work confidently in remote, fast-paced environments while protecting confidentiality and communicating coverage clearly.

At Prime Talk, I matched international customers with suitable products, addressed hesitations, and consistently met sales KPIs and quotas.

My experience also includes healthcare claims processing, pre-authorizations, medical scheme rules, and escalating complex clinical or financial matters. I'm committed to patient, client-centred service, practical problem-solving, and continued professional growth.