Lara Rael

As a Clinical Auditor, I manage hospital accounts for both mining and private medical schemes, ensuring compliance with billing guides and company protocols. My role involves extensive communication with case managers and members, dispute resolution, and facilitating appropriate payments. I also provide on-site support during wellness days and assist with HIV Aids treatment follow-ups.

In this role, I evaluated members' referrals to specialists and managed telephonic and email communications with members and service providers. I ensured compliance with medical scheme rules and maintained high standards of service delivery within set KPIs.

Managed telephonic and email queries in a call center environment, focusing on dispute resolution and completion of claim journals for various medical schemes. This role required strong communication skills and the ability to handle customer inquiries efficiently.

Provided tutoring in mathematics, science, and biology to high school students while pursuing my BSc. This role involved creating lesson plans, assessing student progress, and adapting teaching methods to meet individual needs.

Graduated with a BSc in Life Sciences, specializing in Biomedical Science. The program included comprehensive studies in biological systems, laboratory techniques, and research methodologies.

Pursued a BSc in Biochemistry & Microbiology, gaining practical laboratory experience. The program focused on biochemical processes and microbiological techniques.

Activities and societies: Best Science Residence Student, Top Science matriculant, Full Academic Colours.

Completed high school education with a strong focus on science subjects, achieving high marks in Computer Applications Technology, Mathematics, and Biology.