Kamil Rzeczkowski
@kamilrzeczkowski
Systems administrator and service desk lead specializing in multi-site healthcare IT and reliable operations.
United StatesWhat I'm looking for
I am a systems administrator and service desk operations lead with 18 years of IT support and operations experience, including nine years running multi-site healthcare IT and nine years in enterprise support. I am known for fast triage, clear stakeholder communication, repeatable fixes, and strong documentation practices.
I have hands-on experience across Windows and macOS endpoints, Active Directory and Microsoft Entra ID, Microsoft 365, VMware ESXi, VoIP platforms (Nextiva and RingCentral), and endpoint security controls such as MFA, encryption, and patching. I built and ran internal service desk operations, designed onboarding and troubleshooting automation tools, and led a small remote IT team.
I deliver operational reliability through vendor management, procurement, budgeting, and clear incident communication. I prioritize scalable processes, knowledge documentation, and measured security improvements to support regulated healthcare environments and fast-growing multi-site operations.
Experience
Work history, roles, and key accomplishments
IT Manager / Systems Administrator
AFC Urgent Care Denver
Mar 2016 - Nov 2025 (9 years 8 months)
Owned end-to-end IT operations for a multi-site urgent care organization during growth from 2 to 10 clinics; built service desk operations, led Tier 2-3 escalation, and delivered infrastructure and SaaS reliability while reducing communications spend.
Tier 2 Technical Support Specialist
Verizon Data Services
Jul 2011 - Dec 2015 (4 years 5 months)
Provided Tier 2 escalation support in a high-volume enterprise environment, resolving complex workstation, identity, and connectivity issues while contributing documentation and SLA-driven queue prioritization.
IT Support Specialist
Siwel Consulting / Pomeroy
Dec 2006 - Jul 2011 (4 years 7 months)
Delivered Tier 1 and early Tier 2 enterprise desktop support under contract, handling imaging, hardware diagnostics, access issues, and clear ticket documentation to support large-scale operations.
Education
Degrees, certifications, and relevant coursework
Remington College
Associate of Science, Computer Networking
Completed an Associate of Science focused on computer networking with coursework in networking fundamentals and systems support.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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