
Nolan groeb
@nolangroeb
I lead healthcare device deployments and desktop support for patient-care operations.
What I'm looking for
At Michigan Medicine, I support clinical and operational teams by resolving hardware, software, and connectivity issues that could disrupt patient-care workflows.
I've led device deployments, activations, upgrades, and lifecycle replacements, contributing to the FY2022–FY2023 rollout of more than 5,000 devices while meeting every project deadline. I also serve as an IT project lead for initiatives including the Mott's NICU expansion, PTCU renovation, and Mott’s Hospital Game Day Experience Room.
I bring experience in asset management, endpoint support, equipment staging, and coordinating technology transitions across a large healthcare environment. I create user-friendly documentation, mentor teammates on troubleshooting and best practices, and step in as backup lead for enterprise hardware lifecycle work.
I'm building on this hands-on foundation with a Technology Management degree, IT-focused associate degree, and business analysis training in requirements gathering, workflow analysis, stakeholder communication, and process documentation.
Experience
Work history, roles, and key accomplishments
Desktop Support Specialist
Michigan Medicine
Dec 2021 - Present (4 years 9 months)
Support clinical and operational teams by troubleshooting hardware, software, and connectivity issues. Led hardware lifecycle deployments and IT projects for major hospital initiatives.
Education
Degrees, certifications, and relevant coursework
Eastern Michigan University
Bachelor of Science, Technology Management
2023 - 2024
Grade: Summa Cum Laude
Completed a Bachelor of Science degree in Technology Management, graduating Summa Cum Laude.
Washtenaw Community College
Associate of Applied Science, Information Technology
2019 - 2023
Grade: Dean's List
Completed an Associate of Applied Science degree with a concentration in IT, earning Dean's List honors from 2019 to 2021.
Udemy
Certificate of Completion, Business Analysis
Completed a certificate in Business Analysis Fundamentals, covering core concepts including requirements gathering, workflow analysis, stakeholder communication, and process documentation.
Availability
Location
Authorized to work in
Job categories
Skills
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