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Nokwanda MajolaNM
Open to opportunities

Nokwanda Majola

@nokwandamajola

Customer-focused Call Centre Agent committed to resolving issues quickly and professionally.

South Africa
Message

What I'm looking for

I’m looking for a role where I can enhance my professional skills through hard work, take on responsibilities, and learn from real challenges while delivering timely, customer-focused support.

I’m a customer-focused Call Centre Agent who aims “to enhance my professional skills, capabilities and knowledge” in an organization that values hard work and gives me responsibilities and challenges. I bring strong time management, organisational ability, and attention to detail to every interaction.

In my call centre roles, I responded to customer inquiries via phone, email, and chat, resolved complaints and issues “in a timely and professional manner,” and maintained accurate records of customer interactions and feedback. I’m known for telephone etiquette, professionalism, and accountability.

I also supported teaching as an Educator Assistant, helping teachers prepare lessons, setting up classrooms, and “watch, record and report the progress students make,” including leading classes with the help of the educator. I take pride in being reliable, careful, and supportive in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

SS

Sikhethuxolo High School

Matric (Grade 12), Matriculation (High School)

Grade: Grade 12

Completed Matric (Grade 12) at Sikhethuxolo High School in 2018.

Tech stack

Software and tools used professionally

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