Nokwanda Majola

I’m a customer-focused Call Centre Agent who aims “to enhance my professional skills, capabilities and knowledge” in an organization that values hard work and gives me responsibilities and challenges. I bring strong time management, organisational ability, and attention to detail to every interaction.

In my call centre roles, I responded to customer inquiries via phone, email, and chat, resolved complaints and issues “in a timely and professional manner,” and maintained accurate records of customer interactions and feedback. I’m known for telephone etiquette, professionalism, and accountability.

I also supported teaching as an Educator Assistant, helping teachers prepare lessons, setting up classrooms, and “watch, record and report the progress students make,” including leading classes with the help of the educator. I take pride in being reliable, careful, and supportive in fast-paced environments.