Open to opportunities

Sinentlantla Amandla

@sinentlantlaamandla

Message

Ambitious call centre professional with strong communication skills.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to grow and develop my skills in a supportive environment.

I am a dedicated and ambitious call centre professional currently working at EXL, where I handle both inbound and outbound calls. My experience has equipped me with strong communication skills and the ability to solve problems effectively. I thrive in team environments and am committed to achieving objectives with excellence.

Having completed my NSC Grade 12 at Shayamoya Area Secondary School, I am computer literate and proficient in Excel. I possess negotiation skills and time management capabilities that enhance my performance in a fast-paced work environment. I am eager to contribute positively to any team I join.

Experience

Work history, roles, and key accomplishments

Current

Call Centre Agent

Current

EXL Call Centre

Jan 2023 - Present (2 years 5 months)

Managed high volumes of inbound and outbound calls, addressing customer inquiries and resolving issues efficiently. Utilized strong communication and problem-solving skills to ensure customer satisfaction and maintain service quality.

Inbound Outbound Calling Customer Service Communication Problem Solving Excel Time Management Negotiation

Education

Degrees, certifications, and relevant coursework

Shayamoya Area Secondary School

NSC Grade 12, General Studies

Completed secondary education, earning the National Senior Certificate (NSC) in Grade 12. Acquired foundational knowledge and skills across various subjects.