Open to opportunities

Adorable Mtshiza

@adorablemtshiza

Message

Dedicated educator and call center representative eager to make an impact.

South Africa

Message

What I'm looking for

I am looking for a role that values continuous learning and growth.

I am a passionate educator and call center representative with a strong commitment to making a significant impact in my roles. My experience includes working as a Cold Calling Representative at IRDS (Affinity Health), where I effectively communicated with clients about service upgrades and new offerings. I thrive in fast-paced environments and enjoy the challenge of engaging with clients to provide them with valuable information.

In addition to my call center experience, I have served as an Educator Assistant at Enkangala Primary School, where I supported Grade R students in their learning journey. I believe in fostering a nurturing environment that encourages continuous learning and growth, both for myself and the students I work with. My educational background in Foundation Phase teaching equips me with the skills to contribute positively to any educational setting.

Experience

Work history, roles, and key accomplishments

Cold Calling Representative

IRDS (Affinity Health)

May 2022 - Oct 2022 (5 months)

Responsible for making outbound calls to existing and prospective clients, informing them about company services and upgrades. Managed client information updates and responded to inquiries via email.

Cold Calling Communication Teamwork

Educator Assistant

Enkangala Primary School

Jan 2021 - Jun 2021 (5 months)

Assisted in the Grade R classroom by helping students with their schoolwork, managing classroom activities, and supporting students with personal needs.

Classroom Management Time Management Communication Teamwork

Call Centre Agent

E.O.H

Aug 2017 - Nov 2017 (3 months)

Handled inbound and outbound calls, provided information about company services, updated client information, and conducted surveys.

Customer Service Communication Data Entry

Education

Degrees, certifications, and relevant coursework

University of South Africa

Bachelor of Education, Education

2024 -

Pursuing a Bachelor of Education with a focus on the Foundation Phase, aimed at equipping myself with the necessary skills to educate young learners effectively.