Nokuthula Twala
@nokuthulatwala
Experienced customer service professional with a strong BPO background.
South AfricaWhat I'm looking for
With over a decade of experience in customer service, I have honed my skills in various roles across multiple industries. My journey began at Earthchild Clothing, where I maintained store operations and provided exceptional service to customers. This foundational experience paved the way for my career in the BPO sector, where I have worked with renowned companies such as Vodafone, DoorDash, and Commonwealth Bank.
Throughout my career, I have excelled in inbound and outbound call center roles, assisting customers with their inquiries and ensuring their satisfaction. My recent position as a Contact Centre Banking Consultant at Nutun allowed me to further develop my skills in handling chat interactions and managing customer profiles. I am passionate about delivering high-quality service and thrive in fast-paced environments where I can contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Contact Centre Banking Consultant
Nutun (Commonwealth Bank)
Jun 2023 - May 2024 (11 months)
Handled chat interactions with banking customers, updated profiles, set up payment arrangements, and closed accounts.
Support Chat Agent
Merchants
Mar 2019 - May 2022 (3 years 2 months)
Assisted customers through chat, troubleshooting issues and providing support with billing inquiries.
Outbound Call Centre Agent
Ipsos CATI
Nov 2017 - Jan 2019 (1 year 2 months)
Conducted market research for various campaigns, collected data, and submitted findings to support business decisions.
Peer Educator
Isizinda Sempilo Organization
May 2017 - Sep 2017 (4 months)
Organized meetings, recruited participants, and facilitated educational sessions, promoting awareness and engagement.
Inbound Call Centre Agent
Webhelp
Jan 2015 - Jan 2017 (2 years)
Handled inbound calls from customers, assisted with purchases, and helped settle phone accounts, providing excellent customer service.
Sales Assistant
Earthchild clothing
Jul 2010 - Jan 2015 (4 years 6 months)
Maintained the store, balanced the till, and assisted customers with their needs, ensuring a positive shopping experience.
Education
Degrees, certifications, and relevant coursework
Regenesys Business School
Higher Certificate, Business Management
2018 - 2019
Pursued a Higher Certificate in Business Management, gaining essential skills in business operations and management principles.
St Matthews Private Secondary School
Matric, General Education
2004 - 2008
Completed Matric (Grade 12) with a focus on foundational education, preparing for further studies and career opportunities.
Availability
Location
South AfricaAuthorized to work in
Job categories
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