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Nokuthula Koba

@nokuthulakoba

Hello,I’m Nokuthula Elizabeth Koba. I’m a customer service professional with 8+ years’ experience in call centres, technical support, and collections.

South Africa

Message

What I'm looking for

A remote Customer Service/Receptionist role. I bring 8+ years’ experience with customer care, complaint resolution, and helpdesk support. I’m a motivated, customer-focused communicator with strong computer skills and a quiet, reliable home setup for remote work.

Hello, I’m Nokuthula Elizabeth Koba. I’m a customer service professional with 8+ years’ experience in call centres, technical support, and collections.

I’ve worked at Cartrack as a Customer Care Agent, at CapCorp for Vodacom handling subscriber collections, and at Merchants Dimension Data as a Helpdesk Consultant.

What I’m best at is staying calm under pressure, listening to customers, and solving problems fast. I’m comfortable with high call volumes, complaint resolution, and building rapport so people feel heard. I’m also confident with Microsoft 365 and computer systems.

I’m motivated, customer-focused, and I thrive in fast-paced environments. Right now I’m looking for a role where I can use those skills to keep customers happy and support a team.

Experience

Work history, roles, and key accomplishments

Customer service agent

Cartrack PTY LTD

Nov 2019 - Dec 2023 (4 years 1 month)

Experienced Customer Service Agent with 8+ years in call centres and support. Handled high call volumes, resolved customer complaints, provided technical helpdesk support, and managed collections calls. Strong communicator with proven problem-solving and record-keeping skills in fast-paced environments.

Remote Remote