Noe User
@noeuser1
I grow B2B SaaS accounts through retention, adoption, and multilingual client success.
PeruWhat I'm looking for
I've managed B2B SaaS and cloud client accounts at Gentrop, a Google Partner, converting inbound leads, improving adoption, and monitoring account health to support retention.
Across Latin America and Europe, I've translated Google Workspace and cloud workflows into business value for stakeholders, coordinated onboarding with technical and marketing teams, and delivered high-touch multilingual support in English, Spanish, and Portuguese. I also bring experience in strategic account management, business operations, client feedback analysis, and end-to-end logistics for international groups.
Experience
Work history, roles, and key accomplishments
Sales & Client Services Associate
Studenac d.o.o.
Dec 2025 - Jun 2026 (6 months)
Managed daily customer interactions, inventory availability, and transactions with high accuracy and proactive service.
Travel Agent & Multilingual Client Specialist
Super Tours
Aug 2023 - Oct 2025 (2 years 2 months)
Delivered high-touch client support and managed complex end-to-end logistics for international groups under tight schedules. Provided multilingual communication in English, Spanish, and Portuguese to resolve real-time client issues and exceed satisfaction targets.
Inside Sales Leader & Account Manager
Gentrop
Nov 2021 - Jul 2023 (1 year 8 months)
Managed inbound lead conversion, CRM sales pipelines, and key client accounts for B2B SaaS and cloud software solutions. Conducted proactive account health checks and customer check-ins to monitor usage metrics, driving software adoption and client retention.
Key Account Manager & Business Operations
Ecosystems Peru
Dec 2020 - Nov 2021 (11 months)
Oversaw strategic B2B client accounts, acting as the primary point of contact to ensure seamless service delivery and high satisfaction. Executed proactive retention strategies and account reviews, resulting in improved customer lifetime value and reduced account churn.
Education
Degrees, certifications, and relevant coursework
Pontifical Catholic University of Minas Gerais
Postgraduate Degree, Marketing and Communications
Postgraduate degree in Marketing and Communications from Pontifical Catholic University of Minas Gerais in 2022.
Pontifical Catholic University of Minas Gerais
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration from Pontifical Catholic University of Minas Gerais in 2020.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Job categories
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