At Papernest, I was the primary contact for eight partner accounts, handling incidents and customer questions in Spanish and English. I ran tenant activation campaigns and used account health checks and customer feedback to support adoption and retention.
At Japan Technology Solutions, I managed a portfolio of more than 50 B2B accounts, identifying upsell and cross-sell opportunities and supporting renewals. For the strategic partnership with Telefónica del Perú, I led workshops and followed up on requirements and delivery feedback.
At Imaco Group, I managed seven key retail accounts for Philips. I helped win back Plaza Vea by taking back slow-moving products and refocusing on best sellers, restoring monthly orders.
I’ve also worked on a Workday ATS implementation project for Papernest and built AI automation agents using Python, n8n, and Claude API. My experience spans customer success, account management, and B2B technology and retail.
